Contact Us

Use the form on the right to contact us.

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202-670-7566

Urban Apparel Retailer

RETURN POLICY

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Refunds


Universal Madness does not offer refunds.

We only replace items if they are defective or damaged.  If you need to exchange items, send us an email at info@universalmadness.com and send your item to: TBA

Exchange


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unworn and in the same condition that you received it. It must also be in the original packaging and with tags still on.

Several types of goods are exempt from being returned. Customized and Limited Edition pieces maybe replaced with similar product or store credit. 

Shipping


To exchange your product, you should mail your product to: TBA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To complete your exchange, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error may not be offered an exchange.

If you need to exchange for the same item, send us an email at info@universalmadness.com and send your item to: TBA